Course Creator 360 Cancellation & Refund Policy

How To Cancel Your Subscription

Cancel your subscription in any of the following 4 ways:

  1. Visit our customer portal and cancel yourself. Link: https://checkout.coursecreator360.com/p/login/fZefZ14XM5nN8BGdQQ

  2. Email our customer support team via email at [email protected]

  3. Text message our customer support team with this number here: +1 385-381-6224. We do not accept calls. Just text.

  4. When logged in to our software (app.coursecreator360.com) click on "CHANGE SUBSCRIPTION" on the bottom left of your screen.

Subscriptions & Cancellations

  • Billing Cycles: Subscriptions are billed in advance on a recurring basis—monthly or annually, depending on your plan.

  • Auto-Renewal: Your subscription renews automatically at the end of each billing cycle unless you cancel before it ends.

  • Trial Periods:

    • If you have a free or discounted trial and don't cancel before it ends, you'll be charged the full plan price afterward.

    • Changing your plan during a trial ends the trial immediately.

  • Upgrades and Downgrades:

    • Upgrades: If you upgrade during a billing cycle, you'll be billed immediately for the prorated difference.

    • Downgrades: Changes take effect in the next billing cycle. Credits from downgrades apply to future bills.

    • No Refunds on Credits: We don't provide refunds for any account credits.

  • Price Changes:

    • We may change subscription prices and will notify you in advance.

    • New prices take effect in your next billing cycle.

    • Continuing to use the service after a price change means you accept the new price.

    • If you disagree with a price change, you can cancel before it takes effect.

  • Payment Information:

    • We securely store your payment info via Stripe and PayPal.

    • Update your payment details in your account settings as needed.

    • We may receive updated payment info from your provider to prevent service interruption.

Refund Policy

  • Refund Policy: In addition to our free trial, we offer a 30-day money-back guarantee on your first paid month. This means you have a total of 60 days to evaluate our software. If you decide to cancel within the first 30 days of your first payment, you will receive a full refund for that month, minus any processing fees.

  • Credits: We don't provide credits for partial subscription periods.

  • Continued Access: After cancellation, you'll retain access until the end of your current billing cycle.

  • Policy Abuse: We may deny refund requests if the policy is abused.

How To Request A Refund

  1. Contact Us: Reach out to our customer support team via email at [email protected]

  2. Or through our 24/7 chat support on the bottom right when logged in (app.coursecreator360.com)

  3. Provide Details: Include your account information and the reason for your refund request.

  4. Processing Time: Once we receive your request, we will process it within 5-7 business days. You will receive a confirmation email once your refund has been processed.

Conditions for a Refund

  • Refunds are only available for the first paid month after the free trial.

  • Refund requests must be made within 30 days of the first payment.

  • Refunds will be issued to the original payment method used during the purchase.

  • Processing fees will be retained if requesting a refund after the free trial has started.

Fees and Payments

  • Payment Requirement: You must pay for each product you use, as per the pricing shown to you.

  • Payment Processors: We use Stripe and PayPal to handle payments. Their terms and privacy policies also apply.

  • Billing Method: Charges are made through the payment method you select in your account settings.

  • Currency: All fees are in U.S. dollars. You're responsible for any currency conversion or foreign exchange fees.

Delinquent Payments

  • Payment Failure Notice:

    • If we can't process your payment, we'll notify you promptly.

  • Suspension:

    • If fees remain unpaid 14 days after our notice, we may suspend or revoke your access.

    • Access is reinstated upon payment of outstanding fees plus the next billing cycle's fees.

  • Termination:

    • If fees are unpaid 30 days after our notice, we may terminate your access.

    • Reinstatement requires payment of outstanding fees plus the next billing cycle's fees.

  • Service Impact:

    • Suspension or termination may affect your ability to serve your customers or process payments.

    • We're not liable for any issues arising from suspension or termination.

  • Your Responsibility:

    • You agree to handle any disputes with your customers resulting from suspension or termination.

    • You indemnify us against any claims related to such disputes.

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